We think the best indication of how we treat our customers was winning the Nectar for Business Loyalty Award in December 2005 - recognising that loyalty to our customers is at the heart of everything we do.

You can read the full story here if you haven't yet come across it - we're still not tired of mentioning it to anyone who asks!

But if that isn't enough, here are examples of comments that come back in from our customers. They are all unsolicited and unprompted, and they all make us delighted that things have gone precisely according to plan for that customer. The only thing we have changed is remove the customer's surname - everything else is exactly (yes, exactly) as they wrote.

Take a read, then place your order and watch us do just the same for you!

I would just like to thank you for your excellent service. I ordered my Chillow on Sunday and received it on Tues morning. It is my second one and they are incredible. I could not sleep without mine. My first Chillow was ordered from you also which is why I returned to you for my second one as your service is so good.

Thank you.

Caroline (March 2007)

Thank you for the prompt way you dealt with my order, I was amazed that I got it so soon.

Many Thanks for your help

Ann (February 2007)

This is what I call real customer service. The 2 chairs and stool were delivered just after 11.00 this morning. Many thanks for all your help. Can heartily recommend your college.

Best regards

Sue (November 2006)

Thank you so much for your very efficient service! I have ordered Hopi Ear Candles from you on several occasions and have been delighted each time with the speed of delivery. It is absolutely brilliant.

Thanks again

Alison (September 2006)

Many.many thanks for your prompt attention and excellent service. I trust you got the screwdriver back o.k.

Paul (August 2006)

Thank you SO much for sending me the rubber foot that was missing from my Lafuma recliner. It arrived the day after my phone call. I'm so impressed with the service you have given me -[ my Lafuma arrived two days after ordering as well] I am just starting my Reflexology training and will be ordering from you again definately, so thank you!

Jane (August 2006)

I just wanted to email you to say thank you for the fast delivery of my order, it is much appreciated, it is a pleasure to deal with you.

Thank you again,

Abigail (August 2006)

Just to say thanks for an excellent service. Our Lafuma chairs are fantastic - so comfortable! Unfortunately it has done nothing but pour since we received the chairs on Monday but I'm sure the next heatwave is just around the corner! In the meantime we'll just enjoy sitting on them in our livingroom!

Thanks again

Caroline (August 2006)

Thank you for your quick response, laces arrived. Very quick and efficient service. many thanks

Wendy (July 2006)

Thank you for the very swift service and the follow up call. I couldn't have asked for more and the chair is wonderful too, but you knew that already (It was lapping up the sun in the garden when I got home).

Paul (July 2006)

Order received: many thanks for your fast, efficient and good value service. Very happy with the product too!

Chris (July 2006)

Hi,

Just wanted to say thanks for how quickly I got my pack of CHILLOWs.

I placed the order late morning Thursday 6/7/06 and it was recieved first post today, Friday 7/7/06.

I was expecting it to take a couple of days just due to size etc, so was pleasantly surprised when I got them so soon.

We have bought them for my wife and I, but we are going to see how our three young children like them, and because of how efficient you were, you can be assured that should we be ordering more, they will be bought from yourselves.

Thanks

Gavin (July 2006)

Thank you very much for my order i recieved it today, excellent postage time. Thanks again.

Jenny (June 2006)

The two recliners that I ordered Monday morning were safely delivered yesterday, less than 24 hours later, exactly as promised.

Well done. That's what I call service and was just what your web site promised.

Many thanks.

J M T (June 2006)

We have now enjoyed our recliners for a couple of weeks and would like to say they are an excellent purchase, I would also like to say thank you to you and your company for the speedy and excellent service they you provided.

May Thanks

Graeme (June 2006)

Thanks for a really good service.

Richard (June 2006)

Yesterday morning I ordered some replacement elastic laces for my Lafuma chair. They've just arrived this morning and I just wanted to say thankyou for such a speedy service.

Very many thanks

Joanna (June 2006)

I got my order this morning - how impressed am I??? Excellent service and am looking forward to using the ear cones!

Many thanks.

Mrs Shireff (June 2006)

The goods were received this morning.

Extremely quick delivery.

Thanks

John (June 2006)

Hi there,

My delivery arrived and this is just a wee note to say that I am very happy with my lafuma purchases and your service, in general. I know that there was a little hiccup with the delivery but the staff dealt with it really nicely.

thanks, again,

Linsey (May 2006)

Delighted with the chair and received it next day as promised. Will recommend you to others.

Jane (May 2006)

I just wanted to tell you how thrilled I am with my recent purchase of a 'Chillow' from you. I am delighted with the product and would recommend them highly. Also your service was brilliant and I have told all my friends to visit your very interesting site.

Thank you.

Caroline (May 2006)

I just wanted to let you know that the headrest has arrived and to say thank you again for your superb response to my query.

I will not hesitate to recommend you to all of my friends for your exemplary service.

Alan (April 2006)

Hi there, Thank you so much for the superb service. I ordered goods yesterday afternoon and they arrived today before Lunch !!! I will certainly recommend you to anyone else in my class who requires these products.

Again sincere thanks

Julie (April 2006)

Yesterday my daughter and son in law were staying with us ordered via my e-mail 2 reclining chairs from you (Lafuma sky blue £170). Today at their home in Exeter the chairs were delivered - we are all impressed with your service. They are very pleased with the chairs - thank you. We are so impressed with you we will be ordering 2 in the very near future.

Mrs Thomas (April 2006)

I just wanted to say a huge thankyou for dealing with my order so quickly and efficiently = Im amazed after only ordering it on Wednesday night It arrived today ! Thanks so much = I am in my last few months of training and have started getting requests for pamper evenings and fund raising events - the recliner is just the job and so portable thanks so much

I'm really looking forward to using it

thanks again and wish me luck !

Sally (March 2006)

Congratulations !Your response to our order was excellent.We were delighted at the speed with which we received our order.

Many Thanks,

Brian (March 2006)

I would like to say "Thank you". You were so helpful and friendly when I called to order my La Fuma products.

I have received them, again thanks to your help, and I am delighted. The "forest" green is gorgeous - I actually prefer it, so I guess it's true, things happen for a reason.

Once again "Thank you" for being so helpful. It was a pleasure doing business with you and should I need more supplies, I won't hesitate to come to the Oxford School of Reflexology immediately. What a delightful company!!

Kind Regards

Louise (February 2006)

I buy a lot of things on the Internet but would just like to say I have never found a more friendlier site.The enthusiasm and professionalism is obvious and your service is second to none. I ordered at 13.45hrs on Friday and received the items first thing the following morning. Postage free also. Fantastic.Have not tried the 'Chillow' yet but it looks good. Many thanks once more.

Regards

Tony (January 2006)

Congratulations on the award - you deserve it! From a customer viewpoint your service is excellent

Honoa (December 2005)

Gosh, that was quick!

Thankyou for my order. What a very impressive service you have, I look forward to doing business with you again. I've passed your direction to a friend who has been sending to Australia for her supplies. Poor soul, she too is delighted so we are sharing our first package.

All in all, very satisfactory all round. Thanks again.

Georgina (November 2005)

I bought a reclining chair from you fairly recently which arrived the day after I had ordered it. Your efficiency is very impressive. If I do need anything else I will certainly try you first.

Thank you for all your help.

Ann (November 2005)

Just wanted to drop you a line and complement you on the excellent service. I spoke to Anana (I hope I've spelt it correctly) who was extremely helpful when I was placing my order a couple of weeks ago. She took my order on the Thursday lunchtime and the courier delivered the relaxer and bag at 9.15 on the Friday morning.

Usually people moan about the poor standard of service they receive nowadays so just wanted to give you all a pat on the back. My daughter was delighted with the colour choice and we will recommend your site to her fellow students.

Regards.

Stephanie (November 2005)

Just to let you know that my order arrived this morning. I am very impressed with the prompt service you give. Thank you too for the leaflets which I shall take on Sunday to the course.

Alexander (October 2005)

I have received my order. Iam absolutely delighted with it all. The quality is superb and the speed and efficiency of completing my order has been exceptional. Many many thanks.

I look forward to treating my first patient with quality equipment. Many thanks again I look forward to dealing with you again in the future. Yours

Joanne (October 2005)

Many thanks for my order which arrived today as promised. I am very happy with the goods and also with your excellent and efficient service.

Maggie (October 2005)

The Lafuma recliner and other items that i ordered late Sunday night have safely arrived. I am very impressed and grateful for the speed of the delivery and the quality and prices of your products.

I especially like the thoughtful addition of the extra info sheet about the Lafuma recliner. Excellent service. Be very proud.

Many thanks

Annie (October 2005)

Hi there, I just wanted to thank you for your prompt and excellent service to my order. I found your website from a search engine and immediatley found everything I need. I ordered it all friday and it arrived today, all items there and packeged well. I am most impressed with the service that I have received and just wanted to say "thanks"

Yours sincerely

Amelia (September 2005)

Service and promptness - wow! Many thanks

Kevin (September 2005)

Thanks once again for your help and such good service - rare these days!.

Best regards.

Michael (August 2005)

I just wanted to say thank you for your prompt delivery of my recent order.

It was my first order with your company and I am delighted with the products, and your customer service, so I felt it only right to put fingers and thumbs to the keyboard instead of feet and let you know !

I have already recommended you to a number of my friends who have also recently completed a Reflexology course at Swansea College.

Karen (July 2005)

They arrived very promptly during the afternoon. Excellent service thank you. I tried them out straight away, in the sitting room because it had started to rain. I found them very comfortable and easy to operate.

We have a Swiss friend arriving on Friday so I hope the weather holds and that she appreciates our new chairs!

Andrew (July 2005)

Just a brief note to thank you on the speedy service and delivery of my chair. Only ordered yesterday and now its here,

Fantastic !

Thanks again

Sam (June 2005)

Incredible service, it was delivered around 1 pm today. that's less than 24 hours.

It's fine by the way.

Many thanks,

Derek (June 2005)

Thanks for this, I ordered the chair and stool, perhaps we spoke on the phone?

The chair has arrived... so brilliant service... but the chair is staggeringly comfortable, so what one feels like with a bit of reflexology on top boggles the mind...

Jeremy (March 2005)